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* How do I contact Customer Service to place an order or if I have any questions?
* Whom can I contact if I am having technical difficulties with the website?
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* Whom should I contact to receive a copy of your catalog?
* Can I send a copy of your catalog to my friends and family?
* What do I do if I am receiving duplicate catalogs?
* Whom should I contact if I do not wish to receive your catalog?
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* How can I browse products on your site?
* How do I order a product?
* Why can't I place an order?
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* How do I know when my order has been shipped?
* How can I track my order?
* How do I cancel my order / item?
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* Why am I required to create an account when I order online?
* How do I create an account?
* How do I edit my account information?
* I forgot my password
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* What is the cost to ship my package?
* What shipping methods are available?
* Can you ship overseas?
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* What is the "tlc"™ return policy?
* Whom can I contact to ask questions about my return?
* Can I exchange an item?
* How do I return or exchange an item that was a gift?
* I lost my packing slip. What information do you need for my return?
* What do I do if the wrong items have been shipped to me?
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* What are my payment choices?
* When will my credit card be charged?
* Whom can I contact if I have questions about my bill?
* Am I required to pay sales tax?
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* What is the "tlc"™ privacy policy?
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How do I contact Customer Service to place an order or if I have any questions?
You can contact Customer Service via email, phone
toll-free anytime, fax or mail at:
Email: customerservice@tlcdirect.org
Phone: 1-800-850-9445
Fax: 1-800-279-2018
Mail: "tlc"™
PO Box 395
Louisiana, MO 63353-0395
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Whom should I contact if I am having technical difficulties with the website?
If you are having technical difficulties with the website, simply contact Customer Service
at customerservice@tlcdirect.org.
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How can I order a copy of your catalog?
If you would like to receive our catalog you may request a catalog online by clicking here.
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Can I send a copy of your catalog to my friends and family?
If you have friends or family who might enjoy our
catalog, please contact email us at customerservice@tlcdirect.org. Please provide your name and their name, address and email address (if available).
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What do I do if I am receiving duplicate catalogs?
If you are receiving duplicate catalogs, please notify
us immediately by sending all mailing labels of the
catalogs you are receiving to the address below. Please indicate which label is
correct. You can also contact Customer Service at customerservice@tlcdirect.org
or 1-800-850-9445.
"tlc"™ ®
Mail Preference
PO Box 395
Louisiana, MO 63353-0395
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Whom do I contact if I do not wish to receive your catalog?
If you do not wish to receive our catalog, please send your name and mailing label along with a notice that you wish to cancel your receipt of catalog to the same address as listed above. You may also email the above information to customerservice@tlcdirect.org. Please be sure to include your name, address, and telephone number.
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How can I browse products on your site?
We offer multiple ways to shop on our site. The "department" links located in the top navigation bar are designed to help serve you during your shopping experience, making it quick and easy to browse through the department of your choice. The "Quick Order" area at the top right of each page provides links to each of our departments and sub-departments throughout the site. The "Home" page is designed to get you to product selections quickly, under the departments
in which you're most interested. Use the links on the category navigation bar to see all of our "Sale Items". Use the site in conjunction with your catalog for greater product detail and special features by clicking on the "Shop by Catalog" link at the bottom of the right-hand navigation bar or at the bottom of the page. Typing keywords in the "Search" box is another way to find specific products you're looking for.
Return to the "Home" page at any point while shopping by either clicking on "Home" in the top navigation bar, or by clicking on the ‘’tlc"® logo at the top of the screen.
To order a "Free Catalog" simply click on the link "Catalog Request" on the top navigation bar and fill out the information. The catalog offers you the opportunity to shop at your leisure - offline - with sharp, colorful photography and interesting facts and stories. You can also have a catalog sent to friends and family you think might enjoy our offerings and sign up to receive special email promotions.
The "Quick Order" section allows you to shop for products by simply entering the item number of one of our products from our print catalog.
The "Search" box offers you a quick way to enter a word(s) related to the products you are looking for to view our offerings containing that word. If your word doesn't produce the results you were looking for, you can also enter a product number found in the catalog to quickly access a specific item in greater detail.
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How do I order a product?
Products are displayed on "browsing pages" nine at a time. Multiple pages of products are navigated using the page numbers and buttons in the upper or lower right side of the screen. The page displays a small picture of the product, the name, and price. If you would like to find out more about a particular product, simply click on "More Info" or on the product image or name to see a more detailed description of the product with a larger image. If you would like to purchase the product, choose the appropriate size/model and color (if needed), indicate the quantity you would like and click "Add to Cart".
When you add an item to your cart, the page changes to show your shopping cart. Here you can remove items, change the quantity or enter promotional codes. Once you have the appropriate items in your cart, you can click "Continue Shopping" to return to browsing products or click "Continue to Checkout" to proceed with the checkout process.
Our "Checkout" process is a quick four-step process: Account, Shipping, Billing and Confirm. Enter the required fields according to the step-by-step instructions and you will quickly be on your way.
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Why can't I place an order?
Your inability to place an order may be due to your setting of cookies. Our site has no way to keep track of your specific shopping cart unless your system is set to accept cookies. If you would like to enable cookies, please try the following procedures:
For Dial-up Connections-
1. Go to Tools and select Internet Options. Then select the “Privacy” tab.
2. Make sure your security setting is at medium high or high
3. Press the Advanced button.
4. Select “accept” for both 1st and 3rd party Cookies
For DSL Connections-
1. Go to Tools and select Internet Options. Then select the “Privacy” tab.
2. Set the security setting to Medium
3. Press the Advanced button.
4. Select “accept” for both 1st and 3rd party Cookies
We are very diligent about security on our site and you can verify both our Verisign and Hacker Safe certifications to verify our security. Please let us know if we can be of further assistance.
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How do I know when my order has been shipped?
When your order has been shipped from our facility, you will receive an email notification with a link to track your order. Additionally, at any point you can track the status of your order online through "My Account".
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How can I track my order?
To see the status of any order you have placed with
us you can visit the customer information page by clicking
the "My Account" link at the top of any page. You can also
contact Customer Service at customerservice@tlcdirect.org
or 1-800-850-9445 for your order information.
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How do I cancel my order / item?
Please contact customerservice@tlcdirect.org
or Customer Service at 1-800-850-9445.
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Why am I required to create an account when I order online?
Creating an account will allow us to better
serve you, both on the web and through Customer Service.
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How do I create an account?
You can create an account as you check out the first
time you visit us. To create an account without ordering,
click the "My Account" at the top of any page. Follow the
instructions and your account will be created quickly. If
you have any questions, you can contact Customer Service at customerservice@tlcdirect.org
or call 1-800-850-9445 for more information.
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How do I edit my account information?
You can edit your account information from the customer information page. Click on the ‘Change Address Details’ and update your information. Click the "Continue" button to save your changes.
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I forgot my password.
If you forget your password you can reset your password information by first clicking on "My Account", then clicking on ‘Forgot My Password’. After we have received your request, you will receive an email with your account information, including your temporary password. The email will be sent to the account that you originally used when registering. After you receive this email, you can log in and change your password or use the original one.
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What is the cost to ship my package?
The charge for Standard Shipping (up to 2 weeks or
7-9 business days) is $5.00.
Express Delivery (2-3 business days) is an additional $5.00 (add an additional 2 days for Alaska and Hawaii).
If you order before 1pm CT, the day you order
will count as one of the 2-3 days. However, if you
order on Fri. before 1 pm
CT (other than from Alaska or Hawaii), you will
receive your Express package on Tues. or Wed. of the
following week. If you order after 1pm CT
on Fri., you will not receive your package
until Wed. or Thurs.
Overnight Delivery (only on orders placed by
1pm CT) is an additional $15.00. If you order on Friday
before 1pm CT you should receive the package on
Tuesday. If you order after 1pm CT you
should receive the package on Wednesday.
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What shipping methods are available?
Standard Shipping - This is our
standard shipping method for orders unless otherwise
specified. Please allow up to 2 weeks or 7-10 business
days.
Express Delivery - This optional upgrade to your shipping method should get your in-stock order to you within
2 to 3 business days. This means that if you
order on Fri. before 1 pm CT (other than from
Alaska or Hawaii), you should receive your Express
package on Tues. or Wed. of the following week. If you
order after 1pm CT on Fri., you will not
receive your package until Wed. or Thurs.
Overnight Delivery
- This optional upgrade in shipping should get your in-stock items to you overnight if the order is placed
before 1pm CT. However, if you order on Friday
before 1pm CT you should receive the package
on Tuesday. If you order on Fri. after
1pm CT, or on Sat. or Sun.,you should receive the package on
Wednesday.
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Can you ship
overseas?
Yes
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What is the "tlc"™ return policy?
If you are not completely satisfied with any
product, you may return it for a full refund, exchange, or
credit within 60 days of shipping, provided that the product is
in Brand New Condition (not worn or altered) and is returned with
all the tags attached, in the original packaging, exactly as
received. Because our sale prices are so very low, we can
not accept returns on sale items, except for sale Wigs,
which may be exchanged. Wigs must not be teased, cut or
combed out. By "original packaging" we mean, in the case of
Silicone Breast Forms for example, the cardboard box the
Form is packaged in (not the carton used for shipping the
Form). A Form must also be returned with its cotton-spandex
Cover. We can not accept returns of items that smell of
smoke or perfume. Please allow up to four weeks for credit
or refund. If you have any questions,
please contact Customer Service at
customerservice@tlcdirect.org
or call 1-800-850-9445 for assistance.
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Whom do I contact to ask questions about my return?
If you have any questions about your return, please contact Customer Service at
customerservice@tlcdirect.org
or call 1-800-850-9445 for assistance. If your question is related to the tracking of your return, you will need to contact the carrier that shipped your return.
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Can I exchange an item?
Within 60 days of your order you may exchange an item that is in
brand new condition. We accept exchanges of items for a different size, model or color, and exchanges for different items than originally purchased. If you place an exchange request, we will process a return for the item you originally purchased and then place an order for the new item.
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How do I return or exchange an item that was a gift?
Within 60 days of the order you may exchange or
return an item that is in new condition (unless it is a sale
item). If you received an item as a gift and wish to return
it, we will issue a credit or refund to the person who gave
you the gift. If you wish to exchange an item that was a gift, we will process a return for the original item and place an order for the new item.
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I lost my packing slip. What information do you need for my return?
Please contact Customer Service at
customerservice@tlcdirect.org
or call 1-800-850-9445 for assistance.
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What do I do if the wrong items have been shipped to me?
If the wrong items have been shipped to you, please
contact Customer Service at
customerservice@tlcdirect.org
or call 1-800-850-9445 for assistance.
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What are my payment choices?
We accept VISA, MasterCard, American Express and
Discover credit cards for online transactions. If you wish
to pay via check or money order, you can mail your order to
us at:
"tlc"™ ®
PO Box 395
Louisiana, MO 63353-0395
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When will my credit card be charged?
Your credit card will be charged once the items you ordered have been shipped. If you place an order and any of the items
are on back order and ship separately, your card will be charged each time a part of the order ships. We will not charge your credit card for any items on your order that have not shipped.
You will only be charged for shipping on your original
order.
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Whom do I contact if I have questions about my bill?
If you have questions about your bill, please
contact Customer Service at
customerservice@tlcdirect.org
or call 1-800-850-9445 for assistance.
. If your question concerns a charge on your credit card statement that you do not recognize, you should contact your credit card provider immediately.
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Am I required to pay sales tax?
The government requires that Georgia residents pay sales tax.
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What is your privacy policy?
Our privacy policy can be seen here.
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